Losing a beloved pet is a heartbreaking experience. Amid the grief, you are often faced with difficult decisions and practical questions. We understand this pain deeply. Forever Paws is a dedicated pet crematorium in Marsa, Malta, founded by a lifelong pet owner who experienced this same loss.
We created this service to provide a compassionate, dignified, and transparent way to say goodbye. To help you in this difficult time, we have provided clear answers to the most common questions our clients ask.
Our Cremation Process
What is the first step when my pet passes away?
The most important step is to simply get in touch with us. You can call us at +356 79888407 or message us.
We will gently guide you through the options:
- You can bring your pet to our facility in Marsa.
- We can coordinate directly with your veterinary clinic.
- We offer a collection service from your home.
We highly recommend messaging or calling us before you arrive so we can be fully prepared to assist you.
What is individual pet cremation?
Individual pet cremation is a service that guarantees the ashes you receive belong only to your cherished companion. At Forever Paws, this is our most important promise.
How do you guarantee the cremation is 100% individual?
Our “one pet at a time” promise is literal. Our crematorium chamber is built for one pet, and one pet only.
We do not use compartments or dividers.
Some facilities may use dividers to cremate multiple pets at once, which creates a significant risk of ashes mixing. Our method makes this cross-contamination impossible. This is the only way to guarantee that the ashes you bring home are purely and solely those of your beloved pet.
How long does the pet cremation process take?
We provide a service that is both respectful and prompt. We know how important it is to bring your companion home.
Your pet’s ashes are typically ready for collection within 24 to 48 hours.
Are you licensed to carry out the cremation service?
Yes, our facility is fully licensed by the Food Safety and Security Authority and carry license number MTABP1007.
Logistics and Planning
Do I need to book an appointment?
You do not need a formal appointment. You are welcome to come to our facility in Marsa during our opening hours.
However, we highly recommend messaging or calling us before you arrive. This allows us to give you our full, undivided attention and be prepared for your arrival.
What are your opening hours?
Our opening hours are:
- Monday – Friday: 09:00 till 18:00
- Saturday: 09:00 till 12:30
What if my pet passes away outside of opening hours?
Please call us. We are here to help, even outside of standard hours. We can arrange for collection and have professional, respectful cold-storage facilities on-site. We will care for your pet with dignity until the cremation can take place.
Do I need to prepare my pet in any way?
No. You do not need to worry about any preparations. Our dedicated team will handle your pet with the utmost care and respect from the moment they are with us.
Ashes and Memorials
Can I keep my pet’s ashes?
Yes, absolutely. The entire purpose of our individual cremation service is to provide you with your pet’s ashes in a dignified memorial.
What kind of memorials do you offer?
We offer a range of beautiful, hand-picked memorials to help you honour your pet in a way that feels right for you. Our selection includes:
- Elegant wooden caskets
- Personalised engraved plaques
- Custom paw print imprints
Do you offer any other services?
Yes. We also have a private Grieving Room at our facility. This is a quiet, tranquil space where you can spend some final moments with your companion before the cremation process begins.
Other Pets
Do you only cremate cats and dogs?
No. We honour all companions, big and small. We understand that the loss of a rabbit, parrot, hamster, or any other small pet is just as heartbreaking.
Do you offer pickup and delivery?
Yes, we can take care of pickup of your pet from your home or your preferred vet. If you wish that we delivery the ashes back to you, you can schedule a delivery with our staff.
What shall I ask the VET?
When we do pickups from VET it’s important to advise them that one of our staff members will be picking up the pet from their facility.
We Are Here to Help
Forever Paws was founded by a pet owner, for pet owners. We are not a faceless company; we understand the bond you share with your pet and the pain of this loss.
If you have any other questions at all, please do not hesitate to contact us.
- Phone: +356 79888407
- Email: [email protected]
- Address: 96, Triq Prince Albert, Marsa, MRS 1046